Company Overview

Quality Process Optimization Inc. (QPO Inc.) offers a unique quality solution that turns your contact center into a business asset.

We provide much more than just a typical quality monitoring solution. When you outsource your quality function to QPO Inc., we transform your quality process so that it delivers valuable business insights and drives performance.  Our innovative quality methodology and technology, coupled with our 15 years of contact center consulting and operational expertise, ensure your quality program is always operating at benchmark levels. It’s this combination of both quality expertise and operational influence that makes us unique.

Most significantly, you will see quality results that actually link to business outcomes such as customer satisfaction, sales, compliance, and cost.

Background

The company’s heritage traces back to COPC Inc., the world’s leading authority on operations management and performance improvement for service and sales operations in the customer contact center industry. Since 1996, COPC Inc. has helped more than 1,300 organizations in over 60 countries improve using the COPC® Family of Standards. Developed as the industry’s first and most comprehensive set of performance management operating models for customer service operations, COPC® Family of Standards are recognized as the most prestigious and rigorous in the contact center industry. Today, COPC Inc. remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability, while reducing costs.

Over the course of 15 years, COPC Inc. has perfected best practices and benchmarks for quality processes. This led to the creation of QPO Inc. to enable clients to take advantage of this expertise by outsourcing their quality function to our experienced team of quality and customer experience experts. We are committed to transforming the way companies see and benefit from their contact center quality processes.

To learn more about COPC Inc., please visit www.copc.com.