Best-in-class outsourced quality solution, linking quality results to business outcomes.

The QPO™ Solution

At QPO Inc., our approach to quality is radically different from traditional solutions: We’re focused on results, not just the monitoring process. We work with you at every step of the process to help you develop, implement, and execute best practices that drive improved customer satisfaction, higher sales, reduced costs, greater efficiency, and better compliance.

The QPO™ Solution eliminates the common pitfalls that limit the effectiveness of most quality programs, including:

Too much focus on individual agents instead of overall results
Poor execution due to improper calibration and sampling
An emphasis on meaningless metrics rather than those that are linked to key business drivers
An approach that focuses on completing evaluations instead of actually improving results

Our innovative approach, developed over 15 years, uses the quality process as a listening post to capture the customers’ perspective on your business. We work hand-in-hand with you to drive performance toward specific goals. The result? Consistent, quantifiable improvements in key performance areas that are sustained over time.

Our proven solution helps you achieve your business goals through 4 components:

Training Available
Training is also available for individuals or groups to learn about common quality pitfalls and how to avoid them.
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The QPO™ Quality Benchmark Review (BMR)
If you would like to learn more about how your quality program compares to best practices, please download the brochure below. The QPO™ Quality Benchmark Review (BMR) provides an independent and unbiased assessment of your current quality program, and offers detailed recommendations to help your quality program better align with your company’s key customer and business drivers.